Consumer.com reports More Than Half Of All Taxpayer Calls To The IRS Could Go Unanswered This Year-- "But if you’re one of the lucky callers to get through to the agency don’t expect it to be a quick situation, as Olson estimates taxpayers to be placed on hold for an average of 30 minutes. What’s more, if the caller has been waiting too long, the agency will implement a “courtesy disconnect,” also known as hanging up,.. "
The story is based on a'New York Times' report that says, "Services to taxpayers are likely to drop to their worst levels since 2001."
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